Is two-way SMS supported in Chile?

Yes, two-way SMS is supported in Chile.

Can I send SMS to landline numbers in Chile?

No, SMS cannot be sent to landline numbers in Chile. The Sent REST API will return an error if attempted.

What are the compliance considerations for sending SMS in Chile?

You should obtain opt-in consent from users, avoid sending messages during non-daytime hours unless necessary, and ensure your campaigns support HELP/STOP messages in the local language.

What is two-way SMS support in Chile?

Two-way SMS support in Chile allows users to both send and receive SMS messages, which is essential for interactive services like customer support and marketing campaigns.

Can I keep my phone number when switching service providers in Chile?

Yes, number portability in Chile allows users to retain their mobile number when switching between service providers.

Are concatenated messages supported in Chile?

Yes, concatenated messages are supported in Chile, allowing longer messages to be split into smaller segments and rejoined at the receiving end.

What happens if my SMS message exceeds the character limit?

If your SMS message exceeds the character limit, it will be split into multiple segments, but recipients will see it as a unified text.

Can I send SMS to landline numbers in Chile?

No, sending SMS to landline numbers in Chile is not possible. Attempts will result in a 400 error and the message will not be logged or charged.

What are the compliance considerations for sending SMS in Chile?

Compliance considerations include obtaining opt-in consent, respecting daytime communication, supporting HELP/STOP messages, and avoiding contacts on do-not-call registries.

Why is opt-in consent important for SMS in Chile?

Opt-in consent is important to ensure that users have agreed to receive communications, particularly for marketing messages, to comply with legal requirements.

When is it appropriate to send SMS messages in Chile?

It is best to send SMS messages during daytime hours unless the message is urgent, to respect users' time and maintain a positive relationship.

What is HELP/STOP support in SMS campaigns?

HELP/STOP support allows users to manage their subscription and opt-out of receiving messages by sending HELP or STOP messages in the local language.

How should businesses handle do-not-call registries in Chile?

Businesses should avoid contacting users listed on do-not-call or do-not-disturb registries to prevent legal consequences.

What is the delivery success rate for SMS to M2M numbers in Chile?

Messages sent to M2M numbers in Chile are delivered on a best-effort basis, meaning delivery is attempted but not guaranteed.

Why is it important to consult with legal experts for SMS campaigns in Chile?

Consulting with legal experts ensures that your messaging strategy aligns with local regulations and helps avoid legal issues.

Where can I find official SMS guidelines for Chile?

Official SMS guidelines for Chile can be found on the Subsecretaría de Telecomunicaciones website.

What is the character limit for a single SMS message in Chile?

The character limit for a single SMS message depends on the message encoding, and exceeding this limit will split the message into segments.

How are MMS messages handled in Chile if direct support is unavailable?

In Chile, MMS messages are converted to SMS with a URL linking to the multimedia content, allowing recipients to access the media via a web link.

What error code is returned if an SMS is sent to a landline number in Chile?

A 400 error with code 21614 is returned if an SMS is sent to a landline number in Chile.

Is it necessary to support local language for HELP/STOP messages in Chile?

Yes, supporting HELP/STOP messages in the local language is necessary to allow users to manage their subscriptions effectively.

What are the best practices for SMS communication in Chile?

Best practices include obtaining opt-in consent, sending messages during daytime, supporting HELP/STOP messages, and respecting do-not-call registries.

How can businesses ensure their SMS campaigns are user-friendly in Chile?

Businesses can ensure user-friendly SMS campaigns by adhering to technical specifications, compliance practices, and respecting user preferences and regulations.

SMS Guidelines for Chile: Best Practices and Technical Overview

Q: Is MMS supported in Chile?

MMS is not directly supported in Chile. MMS messages are converted to SMS with an embedded URL linking to the multimedia content.

When sending SMS messages in Chile, understanding the technical and compliance requirements is crucial for effective communication and adherence to local regulations. This guide provides a comprehensive overview of SMS guidelines, including two-way messaging, number portability, message concatenation, and compliance considerations.

Key Technical Specifications

Two-Way SMS Support

Two-way SMS is supported in Chile, enabling users to both send and receive messages. This feature is vital for businesses that rely on interactive SMS services, such as customer support or marketing campaigns.

Number Portability

Number portability is available in Chile, allowing users to retain their mobile number when switching between service providers. This is essential for maintaining seamless customer communication.

Concatenated Message Support

Concatenated messages are supported, meaning longer messages are split into smaller segments and rejoined at the receiving end. Note that limitations may apply based on the sender ID type and message encoding.

Message Length and Encoding

The character limit for a single SMS depends on the message encoding. Messages exceeding this length are split into multiple segments, but recipients see them as a unified text.

MMS Support

MMS (Multimedia Messaging Service) is not directly supported in Chile. Instead, MMS messages are converted to SMS with an embedded URL linking to the multimedia content, ensuring recipients can access the media via a web link.

SMS to Landline Numbers

Sending SMS to landline numbers in Chile is not possible. If attempted, the Sent REST API returns a 400 error with code 21614, and the message will not appear in the logs, nor will the account be charged.

Compliance Considerations

Adhering to local laws and regulations is essential when sending SMS in Chile. Consulting with legal counsel is strongly advised to ensure compliance, especially for marketing and non-essential communications.

Best Practices

Opt-In Consent: Obtain explicit opt-in consent from users before sending any communication, particularly for marketing messages.
Daytime Communication: Avoid sending SMS messages outside of daytime hours unless urgent. Respecting users' time is key to maintaining a positive relationship.
HELP/STOP Support: Ensure SMS campaigns support HELP and STOP messages in the local language, allowing users to manage their subscription and opt-out if needed.
Do-Not-Call Registries: Avoid contacting users listed on do-not-call or do-not-disturb registries to prevent legal consequences.

Message Delivery to M2M Numbers

Messages sent to machine-to-machine (M2M) numbers in Chile are delivered on a best-effort basis. Sent will attempt delivery, but success is not guaranteed.

Conclusion

Understanding the SMS guidelines for Chile is essential for businesses and developers aiming to engage with users in this region. By adhering to the technical specifications and compliance best practices outlined above, you can ensure your SMS campaigns are effective, legally compliant, and user-friendly.

For more detailed information, consult with legal experts to ensure your messaging strategy aligns with local regulations. For official guidelines, refer to the Subsecretaría de Telecomunicaciones website.