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Tonga SMS Best Practices, Compliance, and Features

Tonga SMS Market Overview

Locale name:	Tonga
ISO code:	TO
Region	Oceania
Mobile country code (MCC)	539
Dialing Code	+676

Market Conditions: Tonga has a growing mobile telecommunications sector with SMS remaining an important communication channel. The market is characterized by limited competition among mobile operators and increasing adoption of OTT messaging apps. While exact market share data isn't publicly available, both Android and iOS devices are present in the market, with Android having wider adoption due to more affordable device options.

Key SMS Features and Capabilities in Tonga

Tonga offers basic SMS functionality with some limitations on advanced features like two-way messaging and concatenation.

Two-way SMS Support

Two-way SMS is not supported in Tonga through major SMS providers. This means businesses can send outbound messages but cannot receive replies through the same channel.

Concatenated Messages (Segmented SMS)

Support: Concatenated messaging is not supported in Tonga.
Message length rules: Standard SMS character limits apply - 160 characters for GSM-7 encoding and 70 characters for Unicode.
Encoding considerations: Both GSM-7 and UCS-2 encoding are supported, with GSM-7 being preferred for basic Latin characters to maximize message length.

MMS Support

MMS messages are automatically converted to SMS with an embedded URL link. This means that when attempting to send multimedia content, recipients will receive a text message containing a link to view the media content online.

Recipient Phone Number Compatibility

Number Portability

Number portability is not available in Tonga. This means mobile numbers remain tied to their original carrier, which helps ensure more reliable message routing.

Sending SMS to Landlines

Sending SMS to landline numbers is not possible in Tonga. Attempts to send messages to landline numbers will result in a failed delivery and an error response (400 error code 21614) from the SMS API, with no charges applied to the sender's account.

Compliance and Regulatory Guidelines for SMS in Tonga

SMS communications in Tonga are governed by the Communications Act 2015 and overseen by the Ministry of Information and Communications. While specific SMS marketing regulations are limited, businesses must adhere to general consumer protection principles and international best practices.

Explicit Consent Requirements:

Obtain clear, documented opt-in consent before sending marketing messages
Maintain detailed records of when and how consent was obtained
Include clear terms of service and privacy policy information during opt-in
Specify the type and frequency of messages recipients will receive

HELP/STOP and Other Commands

While not strictly required by local law, implementing standard opt-out commands is considered best practice:

Support "STOP" for opt-out requests
Include "HELP" functionality for user support
Consider supporting both English and Tongan language commands
Process opt-out requests within 24 hours

Do Not Call / Do Not Disturb Registries

Tonga does not maintain an official Do Not Call registry. However, businesses should:

Maintain their own suppression lists
Honor opt-out requests immediately
Document all opt-out requests and their processing dates
Regularly clean contact lists to remove inactive numbers

Time Zone Sensitivity

Tonga follows UTC+13 time zone. Best practices include:

Send messages between 8:00 AM and 8:00 PM local time
Avoid sending during religious holidays and Sundays
Only send urgent messages (like security alerts) outside these hours
Consider seasonal time changes when scheduling campaigns

Phone Numbers Options and SMS Sender Types for in Tonga

Alphanumeric Sender ID

Operator network capability: Dynamic alphanumeric sender IDs are supported
Registration requirements: No pre-registration required
Sender ID preservation: Sender IDs are generally preserved as sent

Long Codes

Domestic vs. International:

Domestic long codes are not supported
International long codes can be used for messaging

Sender ID preservation: Original sender IDs are typically preserved
Provisioning time: Immediate for international long codes
Use cases: Recommended for transactional messages and two-factor authentication

Short Codes

Support: Short codes are not currently supported in Tonga
Provisioning time: Not applicable
Use cases: Not available for marketing campaigns or other purposes

Restricted SMS Content, Industries, and Use Cases

Restricted Content Types:

Gambling and betting services
Adult content or explicit material
Unauthorized financial services
Cryptocurrency promotions
Political campaign messages without proper authorization

Content Filtering

Known Carrier Rules:

Messages containing certain keywords may be blocked
URLs should be from reputable domains
Avoid excessive punctuation and special characters

Best Practices to Avoid Filtering:

Use clear, professional language
Avoid spam trigger words
Include company name in messages
Keep URLs short and legitimate

Best Practices for Sending SMS in Tonga

Messaging Strategy

Keep messages under 160 characters when possible
Include clear call-to-actions
Identify your business in each message
Use personalization thoughtfully (e.g., recipient's name)

Sending Frequency and Timing

Limit to 2-4 messages per month per recipient
Respect local holidays and Sunday observances
Avoid sending during major cultural events
Space out messages to prevent recipient fatigue

Localization

Support both English and Tongan languages
Consider cultural sensitivities in message content
Use appropriate date and time formats
Respect local customs and traditions

Opt-Out Management

Process opt-outs within 24 hours
Maintain accurate opt-out records
Include opt-out instructions in messages
Regular audit of opt-out compliance

Testing and Monitoring

Test messages across major local carriers
Monitor delivery rates and engagement
Track opt-out rates and patterns
Regular review of message performance metrics

SMS API integrations for Tonga

Twilio

Twilio provides a straightforward integration for sending SMS to Tonga. Here's how to implement it:

import * as Twilio from 'twilio';

// Initialize the Twilio client with your credentials
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const client = new Twilio(accountSid, authToken);

async function sendSMSToTonga(
  to: string,
  message: string,
  from: string
): Promise<void> {
  try {
    // Ensure the phone number is in E.164 format for Tonga (+676)
    const formattedNumber = to.startsWith('+676') ? to : `+676${to}`;
    
    const response = await client.messages.create({
      body: message,
      to: formattedNumber,
      from: from,
      // Optional parameters for delivery tracking
      statusCallback: 'https://your-webhook.com/status'
    });
    
    console.log(`Message sent successfully! SID: ${response.sid}`);
  } catch (error) {
    console.error('Error sending message:', error);
    throw error;
  }
}

Sinch

Sinch offers reliable SMS delivery to Tonga through their REST API:

import { SinchClient } from '@sinch/sdk-core';

// Initialize Sinch client
const sinchClient = new SinchClient({
  projectId: process.env.SINCH_PROJECT_ID,
  keyId: process.env.SINCH_KEY_ID,
  keySecret: process.env.SINCH_KEY_SECRET,
  smsRegion: "au" // Use Australia region for Tonga
});

async function sendSMSViaSinch(
  to: string,
  message: string
): Promise<void> {
  try {
    const response = await sinchClient.sms.batches.send({
      sendSMSRequestBody: {
        to: [to],
        from: "YourCompany",
        body: message,
        delivery_report: "summary"
      }
    });
    
    console.log('Message sent:', response.id);
  } catch (error) {
    console.error('Sinch SMS error:', error);
    throw error;
  }
}

MessageBird

MessageBird (formerly referred to as "Bird") provides SMS capabilities for Tonga:

import { MessageBird } from 'messagebird';

const messagebird = MessageBird(process.env.MESSAGEBIRD_API_KEY);

async function sendSMSViaMessageBird(
  to: string,
  message: string,
  originator: string
): Promise<void> {
  try {
    const params = {
      originator: originator,
      recipients: [to],
      body: message,
      reportUrl: 'https://your-webhook.com/delivery-reports'
    };

    await new Promise((resolve, reject) => {
      messagebird.messages.create(params, (err, response) => {
        if (err) reject(err);
        else resolve(response);
      });
    });
    
    console.log('Message sent successfully!');
  } catch (error) {
    console.error('MessageBird error:', error);
    throw error;
  }
}

Plivo

Plivo's API can be used to send SMS to Tonga with the following implementation:

import * as plivo from 'plivo';

const client = new plivo.Client(
  process.env.PLIVO_AUTH_ID,
  process.env.PLIVO_AUTH_TOKEN
);

async function sendSMSViaPlivo(
  to: string,
  message: string,
  from: string
): Promise<void> {
  try {
    const response = await client.messages.create({
      src: from,
      dst: to,
      text: message,
      // Optional parameters
      url: 'https://your-webhook.com/delivery-status',
      method: 'POST'
    });
    
    console.log('Message sent:', response.messageUuid[0]);
  } catch (error) {
    console.error('Plivo error:', error);
    throw error;
  }
}

API Rate Limits and Throughput

Default rate limits vary by provider (typically 1-10 messages per second)
Implement exponential backoff for retry logic
Use queuing systems (like Redis or RabbitMQ) for high-volume sending
Batch messages when possible to optimize throughput

Error Handling and Reporting

Implement comprehensive error logging
Monitor delivery receipts via webhooks
Track common error codes and their resolutions
Set up alerts for unusual error rates or patterns

Recap and Additional Resources

Key Takeaways:

Always format phone numbers in E.164 format (+676 for Tonga)
Implement proper error handling and monitoring
Follow local time zone considerations (UTC+13)
Maintain proper opt-out management
Ensure compliance with local regulations

Next Steps:

Review the Communications Act 2015 for compliance requirements
Set up proper monitoring and logging systems
Implement proper error handling and retry logic
Test thoroughly with small volumes before scaling

Additional Resources:

Industry Guidelines:

American Samoa SMS Guide