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SMS Guidelines for Andorra: A Complete Overview

Sending SMS messages to Andorra requires an understanding of specific guidelines and regulations. This guide covers everything from two-way SMS support, message concatenation, and compliance considerations to ensure your SMS campaigns are effective and lawful.

Locale Information for Andorra

  • Locale Name: Andorra
  • ISO Code: AD
  • Region: Europe
  • Mobile Country Code (MCC): 213
  • Dialing Code: +376

These details are essential when configuring your SMS systems to send messages to Andorra. The MCC, in particular, is used in conjunction with a Mobile Network Code (MNC) to uniquely identify mobile networks in the country.

Two-Way SMS Support

Two-way SMS, which allows recipients to reply to messages, is not supported in Andorra. This means that if your campaign requires interaction from the recipient, you will need to consider alternative methods such as providing a URL or a contact number for responses.

Concatenated Message Support

If your message exceeds the standard SMS character limit, concatenated message support is available in Andorra. This feature ensures that longer messages are split into smaller segments and then reassembled on the recipient’s device, allowing them to view the entire message as one cohesive unit.

Message Length

The exact message length for SMS in Andorra is not specified in the guidelines. However, it’s important to note that exceeding the standard character limit will trigger message concatenation, which can increase costs depending on how many segments are required.

MMS Support in Andorra

Multimedia Messaging Service (MMS) is not directly supported in Andorra. Instead, MMS messages will be converted to SMS with an embedded URL. This means that if you are sending pictures, videos, or other multimedia content, the recipient will receive a link to access the content rather than the media itself.

Sending SMS to Landline Numbers

SMS messages cannot be sent to landline numbers in Andorra. If an attempt is made to send an SMS to a landline, the Sent REST API will return a 400 error with code 21614. The message will not be logged, and no charges will be applied to your account.

Compliance Considerations

When sending SMS messages in Andorra, it’s crucial to follow best practices to ensure compliance with local regulations. Sent strongly encourages customers to consult with legal counsel to ensure their campaigns adhere to applicable laws. Below are some general compliance guidelines:

  1. Obtain Opt-in Consent: Always get explicit opt-in consent from the recipient before sending any communication, especially for marketing or non-essential messages.

  2. Respect Local Time Zones: Avoid sending messages outside of the recipient’s daytime hours unless the communication is urgent.

  3. Support HELP/STOP Messages: Your campaigns should allow recipients to send HELP or STOP messages, and these should be supported in the local language.

  4. Avoid Do-Not-Call Registries: Ensure that you do not send messages to numbers listed on do-not-call or do-not-disturb registries.

By following these guidelines, you can minimize legal risks and improve the effectiveness of your SMS campaigns in Andorra.

Conclusion

Understanding the SMS guidelines for Andorra is critical for running successful and compliant SMS campaigns. While two-way SMS is not supported and MMS is converted to SMS with an embedded URL, concatenated messages are allowed, and there are clear compliance rules to follow. Always ensure that you obtain consent and respect local regulations to maintain a positive relationship with your audience.

For more information on international SMS guidelines, visit the International Telecommunication Union.